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Saturday, 16 January 2010

Thameslink: more news on compensation and the timetable

Following my positive talks with First Capital Connect (FCC) about the appalling problems experienced by passengers on the Thameslink route, FCC's Larry Heyman has emailed me with more news for Thameslink passengers. Mr Heyman writes that compensation
"...above and beyond Delay Repay...was going to take the form of five tickets equivalent to five return journeys with First Capital Connect. However, following the ongoing severe disruption to Thameslink route services due to the extreme weather conditions, we have reviewed the planned customer compensation package and now propose a revised and increased compensation deal. Details of this will follow in due course and we will advise how this can be claimed via our website."
This is good news and further evidence of FCC's desire to put things right after the severe problems.

Mr Heyman also writes:
"I am pleased to confirm that the result of the ASLEF ballot was that around 70% of our drivers voted in favour of accepting the pay offer. We intend to implement the full timetable (effective 13 December 2009 to 22 May 2010) on the Thameslink route from Monday 18 January. There are likely to be some short formations (four carriage trains instead of eight) and a few cancellations until 3 February, by when we plan that any Class 319 trains with faulty traction motors resulting from the recent severe weather will be repaired and back in service."
I appreciate that no amount of compensation can entirely recompense people for the misery caused by problems on the Thameslink route, but I do appreciate FCC's desire to improve matters, compensate passengers and communicate with me as a candidate for Hendon. I shall continue to work with FCC to ensure that they deliver on their promises.

I would be pleased to hear from local people with any other issues that they would like me to raise - not just with FCC and transport, but much more generally. Do please get in touch.

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