Litmus test for Lib Dem government

I hold no brief for the late Mr Jimmy Mubenga, who died in the midst of being deported from the UK to his native Angola after completing a two-year prison sentence for assault occasioning actual bodily harm (http://m.bbc.co.uk/news/uk-england-london-22527987). We have rules about who needs to be deported and when, and that is reasonable. It is also reasonable for the deportees still to be alive when they reach their destination. I await the outcome of this inquest with interest. It is good that the Coalition Government includes Liberal Democrat ministers who can be expected to stand up for the rights of people like Mr Mubenga, however unpopular this may be. The more Liberal Democrats stand up for individuals' right to justice in all circumstances, the more people will understand what Liberal Democrats are for.

Ed Miliband's Thatcher apartheid hypocrisy

Well, maybe not personal hypocrisy, but certainly Labour hypocrisy. Mr Miliband today told Parliament that Prime Minister Margaret Thatcher made "the wrong judgement about...sanctions in South Africa".

As a kid in the 80s, I certainly thought that she had made the wrong judgement in opposing sanctions, with her attitude summed up in a comment about "not (being) in favour of trade sanctions partly because, even if fully effective, they would harm the people we are most concerned about - the Africans and those white South Africans who are having to maintain some standard of decency there."

Except that comment wasn't made by Margaret Thatcher, it was made by the Labour Prime Minister Harold Wilson, soon after his government had reneged on its full-throated support for sanctions upon taking office in 1964.

The same happened again when Labour governed from 1974 to 1979, when it did absolutely nothing to bring in sanctions against South Africa.

Of course, the very minute Labour entered opposition in 1979, it started campaigning romantically for the same sanctions that it had itself just spent five years not-introducing; throughout the 80s Labour adopted a principled posture that, while it enraptured a generation of teenagers, sat ill with the reality of a Labour government whose leading lights (Denis Healey, Michael Foot, Tony Benn) had themselves done nothing to impose sanctions on South Africa.

Labour's myth is that it heroically fought apartheid while the wicked Tories didn't, and its record in government shows that it is just that, a myth. If Margaret Thatcher was wrong to oppose sanctions, then so was Labour, but don't expect Labour to admit that today.

But then what else does one expect of a party that, in 1968, stripped thousands of British citizens of their citizenship (http://www.runnymedetrust.org/histories/race-equality/38/commonwealth-immigration-act-1968.html)? Reminds me again why I'm Liberal, not Labour...

My next step politically

I am very excited and fighting to win.

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Will BT plumb banks' depths of loathing?

On 25 January, I rang BT to say that I was moving and would no longer be a BT customer. I was told that I owed big fees for cancelling my services near to the start of a new contract. I explained that I had not started a new contract; what had actually happened is that BT had mistakenly disconnected my phone line in September, and immediately re-connected it when I complained - that is not 'starting a new contract'. They offered me six months' free broadband (or something like that) in lieu of proper compensation and I said No  to that, and I then I think they actioned it anyway - if that supposedly entailed the start of a new contract, then I never wanted it, never agreed to it, and obviously should not be charged a fee for now cancelling a service that was only given to me in the first place as compensation for a previous error - think about it! The attempt at compensation is now costing me money. 

So the guy on 25 Jan agreed with me that I owe no cancellation fees. I confirm in February that this is the case, although, typically, it turned out that BT had made no record of what had been agreed on 25 Jan, so I had to go through it all again. The guy I spoke to in Feb promised me written confirmation of the call and even gave me a reference number for the call (which I then mislaid), but, of course, no written confirmation ever came. After several weeks in which BT's website had said that my next bill was due in April, a new bill went up on 5 March (is that April?) including cancellation charges totalling £175, and with me apparently owing them £144 that must be paid by 11 March - take off the £175, and I believe that they owe me money, rather than vice versa. 

In an online chat, BT agreed on Monday to listen to the recording of my last phone call and come back to me within 36-48 hours. That did not happen, of course. Complaints about that led to my receiving an email last night saying:

Hello Harris, 

Thanks you for contacting Live Chat support about the line rental charge. 

I have listened to the call dated 04/02/2013 and I found my colleague said they there is notes on the account you would not incur cancellation charge I have spoke to the refund team removed the cancellation charge. you can keep this email as confirmation.

By BT's standards, that email is clearly telling me (Harris, which is how they choose to address me - thanks for that) that the cancellation charge (or charges) is to be removed from my bill. Of course, my bill (due to be paid by Monday - will this fiasco affect my credit rating if I don't now pay these non-existent charges?) still shows the charges as being owed, so the cancellation charge has not been removed. It is anyway, two cancellation charges, not one. A further live chat simply led to a person at BT saying "I see that there is a £144 bill outstanding..."; I explained the situation, and he went to look at my file, told me that the system was not working and kept me waiting with no response for several minutes, so I ended the chat, and he then rang me up and (if I heard him correctly), asked to speak to Harris Matthews; he certainly said: "Is that Matthews?" I asked to speak to someone in the UK (if I lived in India and got through to a UK call centre, I'd ask to speak to someone in India); he said that he was doing that, and I understood that he was ringing someone in the UK, explaining the situation to them, and then putting me through, but No, he was instead simply putting me in the queue to speak to someone at the call centre and start again from scratch, so after a few minutes of listening to music, I gave up.

In August or September, I used BT's automated system on the phone to say that I would pay my bill by 30 September. I did this because I was starting a new job on 10 September, in which I was due to be paid on the 24th of each month. Despite my having done this, BT disconnected my phone without warning on 28 September because I hadn't paid the bill (the bill that I had agreed to pay by 30 September, and which was therefore not yet late when they disconnected me). When I rang them on 29 Sep, they apologised and said that they often have problems with that automated system - in which case, why keep it going? 

Of course, BT has since denied that they said any such thing, so I advise them to listen to recordings of my calls to them on 29 September 2012. Given the amount of time and aggravation that this disconnection had caused me, I refused BT's offer of £25 standard compensation for a disconnection, and also refused the offer of not paying for broadband for six months, which I was told was worth £94 - I said that I would just like the £94, not £94 taken off my notional future bills. Actually, I was so angry that I asked for £200. A circular series of conversations then ensued, in which BT denied that much of what their staff had said to me on 29 September had ever been said, and then refused to escalate it any further, instead telling me to contact the ombudsman, sparking the farce that I previously detailed here (after which the ombudsman did ring me while I was at work to ask if I wanted to re-submit my complaint, but I haven't since made time to do that).

I do not owe these charges and have been emailed to say that the charges have been removed, and yet they are still there on a bill that I am now expected to pay on Monday. If BT wants to become as hated as much as banks were hated during the crash and MPs were hated during the expenses scandal, then they are going the right way about it. I am fed up to the back teeth of having to mess around and devote time to this stuff. And for every person like me who writes about it, how many others are there who are unable to make their complaints public in this way? The situation for BT's customers has become intolerable and Ian Livingston needs to take responsibility, apologise and sort it out.

I agree with Gavin

http://www.thejc.com/news/uk-news/102940/david-ward-needs-immediate-discipline-lib-dem-friends-israel-tell-clegg He is absolutely right.

British Gas wins Pain English Award

Yes, that's Pain English, not Plain English, a feeble joke that I essay mere moments after learning from the Standard that Gordon Brown typically earns around £60,000 per speech following his relegation from the premiership, compared to the now-that's-more-like-it figure of £200,000 reportedly commanded by Tony Blair (who presumably charges a special premium for speeches that include verbs). Surely thirteen years of a Labour Government were intended to eliminate such relative poverty from our nation's midst?

Perhaps Mr Blair or Mr Brown could speak on my behalf to an audience of executives at British Gas, who frankly would benefit from a good talking to. I'd do it myself, if only British Gas could rustle up a sum resembling the £60,375.83 paid to Mr Brown's charitable foundation to speak in Yalta to the Victor Pinchuk Foundation, Mr Pinchuk being a Ukrainian steel magnate. Although I have to say that Mr Pinchuk has been had, as I would have spoken to his foundation in Yalta for only £60,375 and would not have asked for that annoying extra 85p that, like a small cover charge in a restaurant, always makes one feel a little bit over-charged.

Indeed, given that my political significance is, I fear, no more than 0.1% of that of Mr Gordon Brown, I would have spoken to the Crimean hordes (presumably over the telephone) for a mere £60.38, an amount that would come in handy for the payment of £69.67 that I am becoming ever-more-likely to soon disburse to the Gas Board (http://matthewfharris.blogspot.com/2013/02/dancing-hokey-cokey-with-british-gas_16.html?m=1).

British Gas emailed me yesterday to say that they "have reviewed (my)electricity account", a piece of news that thoroughly intrigued me, as I have never had a British Gas electricity account and this is about my gas account. Does your heart sing with confidence at the level of attention to detail displayed by a company that, in an email about one's gas bill, refers obliquely (oh, so very bleakly) to one's non-existent electricity account?

British Gas's latest declamation does, in fact, go into such detail about my bill(s) as to demonstrate quite convincingly that I might indeed owe them sixty-nine pounds and sixty-seven pence, and I have thanked them for that (and will presumably soon be remitting them the sum in question). But - but, I tell you, but - the previous bill appeared to me to demonstrate equally convincingly that they owed me £80.92; I must, however, be mistaken, as the email below explains what has happened in simple terms, displaying as it does the acuity, clarity, fluency and accuracy-in-written-English that one would hope for in an email from British Gas about one's disputed gas bill:

Dear Mr Harris

I'm sorry that you have to contact us again enquiring about your final bill and the payments and also for the delay in my reply.
 
I have reviewed your electricity account and I see that your previous invoice issued on 13 February 2013 was reversed due to the returned payments on 13 February and 15 February 2013. It shows on the bill that the payment has been included but once your bank has informed us, your previous bill was cancelled a new bill was issued adjusting the payment of £150.59 and £153.02 which you can see as an adjustment of £303.61. The current balance for your electricity account is £69.67 in debit.

Below is the calculation for the previous gas bill issued on 13 February 2012 and was reversed due to return on the payments on 13 February 2013 and 15 February 2013.

Gas bill calculation:

Bill date: 13 February 2013

Bill period: 20 September 2012 to 31 January 2013.

Amount brought forward: £339.85 (debit)

Payment received: £768.61 (credit)

Adjustment: £153.00 (this payment is the one which we have requested on 13 February 2013 which is included in the credit balance, the other payment of £150.59 is also included in the credit balance but not included in the adjustment column of your bill because it was requested on 15 February 2013 and this bill was issued on 13 February 2013.) 

Balance carried forward: £275.74 (£339.85 +£153.02 - £768.61)

Gas used: £185.55 + VAT: £9.27

Closing balance: £80.92

However, both these payments was returned, therefore we cancelled the previous bill and issued a new bill.

If you're not satisfied your enquiry has been resolved, please get in touch with me and I'll be more than happy to help you further.

However, if you're happy with what I've done you don't need to do anything and I'll close your enquiry on 7 March 2013.

If you would like to review our Complaint Handling Procedure please visit our website or alternatively, reply to my email and I will arrange to send you a copy free of charge through the post.

Thank you for contacting British Gas.

Excellent Independent article

Seriously worth reading and digesting with an open mind: http://www.independent.co.uk/voices/comment/yes-im-jewish-but-dont-define-me-by-my-faith-8501340.html